In order for us to help you as quickly as possible please include the following information in your email:
You can find this information on your agreement. If you cannot find these then please provide as much other information as you can.
Our opening hours are:
Monday - Friday: 8:30am - 5:00pm
You need to let us know at least ten days in advance of your next payment date so that we have enough time to change your bank details. This will help you avoid penalty charges from your bank.
If your business changes its name or moves location, you need to let us know. So that we can keep you up to date with your finance agreement.
You need to let us know right away if you have changed your registration plates, so that we can update our records. This will help us provide a faster, more efficient service when you need assistance in the future.
If you want to authorise another person to speak or write to us on your behalf regarding your finance agreement.
If you would like your VAT invoice for the coming year, you can complete a request form and we will post your invoice to you.
You might find it useful to see a summary of your accounts.
Let us know by completing a mileage increase request, we'll then send a quote for you to sign. Once this is returned we will amend your agreement. Please note, there is a £50+ VAT administration charge for an increase request.
If you want to know if the finance is clear on your vehicle; please get in touch. We will confirm whether this has been paid in full or tell you how much needs to be paid in order to clear the finance agreement.
If you want to get in touch with Mercedes Benz Trucks you can find details here.
Answers to frequent questions regarding your finance agreement, Vehicle Return Standards and more.
